FAQ
Frequently Asked Questions
What kind of file format may I use for my design files?
All file format will be accepted, our designers check each file manually before we proceed to create the free email proof or before we print. We do recommend using .JPG format.
Most popular formats:
– JPG
– PSD
– PDF (Single and Multi-Page)
– AI (Illustrator)
– Microsoft Office Word and Publisher
– PNG
Where can i upload my ready to print piece to get a design proof before sending it to print?
You can email us your designs on sales@kngsgroup.co.za
What’s the normal turnaround time?
The standard turnaround time is from 7 to 10 business days to print plus 1 to 2 business days of shipping. This meaning that most likely a customer will be receiving their product in about 8 to 12 business days after ordering unless otherwise communicated with you.
Does the price of my order vary when I order colour on both sides?
Yes, the price does vary when ordering colour on both sides, normally when your placing your order you can automatically see the variation in the price on the product page.
Do you guys offer in store pick up?
Yes we do, you can collect your order from us when complete.
Do your prices include shipping?
We will quote you on delivery as optional when you send us a quote request.
Can I cancel my order?
Yes, full refund will be issued if no proof or plates have been generated. Fees may apply if proofs and/or plates for printing has been generated.
What is a design proof?
A design proof is a draft of your printing. If you want, we can send you a design proof on your email, and you can check out the eventual mistakes and do some corrections. After you approve the draft, the printing of the flyer can begin. Sending you a design proof is free of cost and you will receive it on your email. The sooner you check out the design proof, the sooner your work will be sent to print.