Turnaround, Shipping & Returns
Turnaround, Shipping & Returns
KNGS Group STANDARD TURN AROUND TIME: 7-10 Working days on all printing (No exclusions)
DELIVERY, SHIPMENT AND RETURNS:
Your pack shipment Packages are generally dispatched within 7-10 business days after receipt of payment and approval taking count same day if approved by 11:00am. Packages are shipped via THE COURIER GUY with tracking and drop-off with signature. We will provide you with a link to track your package online.
Delivery fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
DESIGN / FILES PREPARATION:
We always recommend customers to send “ready to print files” instead of Microsoft office files for the following reason.
There are two ways to display an image on a screen, 1. RGB 2. CMYK
1-) RGB (Red, Green, Blue)= Rich colour combination for all digital display images and animation 2-) CMYK (cyan, magenta, yellow, and key (black)) = Separation of colours perfect for printing and presses.
While Microsoft office is not a “designer” software, we still accept this files just because as their popularity, but every time we get a file under any of the Microsoft Word/Powerpoint or any other; we need to convert the customer files, to ready to print files, Most of the time free of charge.
During this preparation, the first change we experiment is the conversion from RGB to CMYK which comes out with a more dull look compared to the brightest of the RGB. From our end, we can just convert the files and we will not altered its original colours for a different result. Please modify your design under a CMYK platform and re-send files if necessary.
For an already CMYK file, please download our ready to setup templates from our template section.
If you need a design prepared or re-touched, please refer to the custom order form and complete your request including attachments and any other files we could need for your project. We will respond within 2-4 business hours.
CANCEL ORDER AFTER PROOF PREPARATION: If you place an order requesting our free design email proof, then decide to cancel the order, a file preparation fee of R250 will be applied and any remaining balance will be refunded to your account within 8-12 business days.
*If you decide to receive an in-store credit for the amount of the order, cancellation fee will be waved even if design proof has been generated.
KNGS Group Terms and Conditions:
NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. KNGS Group RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
ORDER APPROVAL and ORDER PICK-UP
Customer is fully responsible for final proof and layout approval prior to the printing process.
KNGS Group is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Finished Product Size INDEMNITY.
By submitting the above document to KNGS Group “I agree to the following terms”.
I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed, and that I assume all responsibility for typographical errors.
KNGS Group will make several attempts to contact Customer when packages are ready for delivery. Customer has up to 15 days to accept delivery of the package(s) from KNGS Group . If Customer does not accept the delivery, the package(s) within this time period, the package(s) will be discarded, and KNGS Group will not be held liable for the discarded item(s).
Please be advised that courier pick-ups are not permitted, we only offer Delivery at this point and no collections.
All material and software Copyright (c) 2022 KNGS GROUP (PTY) LTD.” KNGS Group ” All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the KNGS Group web site and/or its subsidiaries (referred to herein as KNGS Group) or the copyrighted property of parties from whom KNGS Group has licensed such property.
You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the KNGS Group Service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner’s exclusive rights prohibit the reproduction of any original work. KNGS Group policy also states that you cannot use explicit language or pornography on printed materials and merchandise.
You understand that all information, data, text, photographs, graphics, messages or other materials (“Content”) are the sole responsibility of the person from which such Content originated. This means that you, and not KNGS Group , are entirely responsible for all Content that you use from KNGS Group Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of South Africa, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of South Africa; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of KNGS Group or any third party. KNGS Group does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will KNGS Group be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation. Your Content may be used in our advertising or as a reference sample.
You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.
You acknowledge that KNGS Group does not pre-screen Content, but that KNGS Group and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that KNGS Group may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of KNGS Group , its users and the public.
VAT (Value Added Tax) is not billed on any of our orders. A VAT Invoice cannot be given on any order.
ACCESS TO CONTENT
After printing, your Content and the Proofs KNGS Group sent you may be removed/deleted at any time without notice. Proofs will remain available for a maximum of 3 months. Content and Proofs created by KNGS Group Design Services will remain available in perpetuity, barring catastrophic data loss.
KNGS Group maintains no guarantee that Content uploaded into our system or provided by us as a background or clip art asset will be available in the future.
KNGS Group is based in Midrand, South Africa and all transactions take place on KNGS Group ’s servers located in South Africa. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Midrand. South Africa. You agree to submit to the jurisdiction of Midrand, South Africa courts and agree that venue in these courts is proper in any such legal action or proceeding.
LIMITATION OF LIABILITY
In no event shall KNGS Group or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not KNGS Group has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from KNGS Group or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall KNGS Group be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorised use of the site or its content.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format. KNGS Group is not responsible for any colour shift that occurs in conversions from RGB to CMYK colour modes.
All artwork, designs and images must be provided in minimum of 300 DPI and CMYK colour mode. KNGS Group is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
ADDITIONAL FEES FOR 2ND PROOF
The first proof for each order is free (included in the printing price). Replacing any files after the first proof has been sent will result in additional charges for each file replacement.
R50 fee applies to the following products:
Banners, Business Card, Bookmark, Club Flyer, Collectors Card, Door Hanger, Event Ticket, Hang Tag, Postcard, Rackcard, RipBusiness Card, Rolodex, Roll Label, Sticker, Table Tent, Tent Card, Wide Format Posters, Window Cling, Window Decal, and Yard Sign.
R150 fee applies to the following products:
Envelope, Flyer, Letterhead, Staggered Cut Flyer, and Notepad
R300 fee applies to the following products:
Booklet, Brochure, Calendar, Catalog, CD Package, DVD Package, Mini Menu, Poster, and Presentation Folder
COLOR PROOFING, MATCHING & PRINTING
KNGS Group is not liable for colour matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not colour or density.
KNGS Group will try it’s best to match the gradient density of each colour , KNGS Group is not liable for the final appearance of a colour.
Important : Gang-run printing is multiple (and different) customer jobs are combined on a large print sheet, and run at the same time. For example, we layout 4 different customer Flyer Designs on one gang-run sheet, and run the sheet 5000 times to get 4 sets of 5000 Flyers . Each flyer set is a different flyer. This process allows us to spread the expensive initial setup cost of running a full-colour, offset job among 4 customers.
Application of UV Coating may effect or change the appearance of the printed colours. KNGS Group is not liable for the final colour appearance of a UV product/s.
We cannot guarantee the facility in which your order will be printed. In the case of a mechanical issue in one of our facilities, we may print your order in another facility to ensure you receive your order in a timely manner.
ENVELOPES AND LETTERHEADS PAPER EFFECT IN COLOR.
Please note that because our letterhead and envelope paper stock is “uncoated”, we recommend you not use colours with high colour density. By this we mean dark colours (black, purple, blue, brown, etc). Dark colours tend to get soaked into the paper if their colour values are too high. For best results, use light colours.
KNGS Group will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.
If job is cancelled any labour hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Minimum is R150 (15%-30% of total transaction )
Once the order has been placed successfully, No Refunds are issued for the Logo, and Graphic design services.
All work and services rendered to Customer remains KNGS Group property until Customer has paid for it and discharged all other debts owing to KNGS Group . If Customer misuses service(s) in any way, KNGS Group reserves the right to contact the parties responsible for the misuse, and demand the cost for the service(s).
RETURNS AND REFUNDS
Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.
Customer must notify KNGS Group within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive replacement Customer must return 100% of the received product within 15 days (on their own expense) from the time when the ordered product delivery was taken.
All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped by customer’s own expense.
Coupons cannot be applied to orders containing custom quotes, direct marketing, or mailing services.
ORDER SHIPPING & DELIVERY
KNGS Group will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall KNGS Group be liable for any consequential or damages resulting from any delay in shipment or delivery.
All KNGS Group customers agree not to hold KNGS Group liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond KNGS Group direct control. KNGS Group shipment and delivery dates are calculated based upon estimates provided by our suppliers.
KNGS Group will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
Orders that will be shipped: Please allow one additional business day for receipt of labelling and billing information before counting turnaround time for shipping from THE COURIER GUY. For example, if you are quoted a shipping time of 1 business days from February 3rd, please allow the first day for KNGS Group to relay your information and for THE COURIER GUY to pick up, and the following 1 business days/non-holidays for your shipment to arrive.
Please be advised that we do not combine different items or orders for shipping. Due to the nature of gang-run printing, each item may be placed on a separate batch, and each batch may be completed at a different time than the rest of the items on the order. Thus, we ship each item separately to ensure you receive your products as soon as they are ready. We may combine shipping for items that have the same options, such as paper stock, quantity, etc.
SHIPPING ERRORS & LOST PACKAGES
Lost or damaged claims can only be filed for shipments over R500 in value and can only be done within 30 days from package shipment. KNGS Group is not responsible for 3rd party shipping errors, omissions or damaged shipments.
CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, KNGS Group will reship the package with corrected address and charge an additional shipping fee for the shipment.
We do not accept free web-based email addresses for the broker’s program. If you’re a broker, we require that you place a minimum of (10) ten orders per month in order to keep your account active. If for some reason there is little or no activity on the account, the account is subject to conversion to a retail account.
We reserve the right to refuse service without disclosing a reason.
All prices are subject to change without notice, no adjustments will be made.
Please note that not all products are printed in the Midrand Facility.